Air India bought 540 aircraft, this is the biggest aviation deal for Air India

Air India bought 540 aircraft, this is the biggest aviation deal for Air India
Air India Ltd, owned by the Tata Group, has agreed to purchase a record-breaking 540 aircraft from both Boeing and Airbus

The Tata Group-owned airline, Air India, agreed to buy a record-breaking 540 aircraft from both Boeing and Airbus. This is the largest aviation agreement for the airline. With options for an additional 50 737 Maxs and 20 Dreamliner family (Airbus A321neos) aircraft, Air India has placed an order for 290 aircraft from both aircraft manufacturers, including 190 Boeing 737 Max, 20 Dreamliner family (Boeing 787) aircraft, and 10 Airbus 777X aircraft.

250 aircraft total—140 from Air India (A320neo), 70 from Air Max (A321neo), 34 from the Air Max family (A350-1000), and 6 from Air France-GmbH (A350-900)—have been ordered by Air India from both manufacturers.

The majority of the new fleet’s aircraft are anticipated to arrive by the middle of 2025, with the first aircraft going into service at the end of 2023.

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How this deal beneficial for Air India?

Air India stands to get multiple benefits from its acquisition of 540 aircraft.

• Route network expansion: With the new aircraft, Air India will be able to take advantage of the growing demand for air travel, both domestically and internationally, by adding more routes to its network.

• Enhanced Efficiency: Air India will run more profitably, cut costs, and increase operational efficiency with newer, fuel-efficient aircraft.

  Better passenger experience: The new aircraft’s more modern and comfortable interior will help Air India attract more business.

• With the new aircraft, Air India hopes to improve passenger satisfaction: Employment creation: The contract will create millions of jobs in the US because Boeing has its headquarters there and will manufacture a significant portion of the aircraft there.

• Sturdy Partnership: This agreement will improve links between Air India and its suppliers, including as Boeing and Airbus, and the United States and India’s commercial relationships.

• Greater global presence: The new aircraft will help Air India increase its global footprint by allowing the airline to operate more long- and ultra-long-haul flights.

• Tata Group Airlines Consolidation: The acquisition is a part of a larger plan to combine Air India, Vistara, Air India Express, and AIX Connect (Air Asia India) into a single low-cost, full-service airline. -cost carriers, that is

Air India plans to improve customer experience with new aircraft:

By introducing the new aircraft, Air India has improved the quality of its client experience in a big way. The airline and Salesforce have partnered to improve the customer experience at all touchpoints and increase the efficiency of its customer-facing staff.

Through the partnership, Air India will be able to offer a smooth, customized, and relevant customer experience on land, in the air, and online. Air India will be able to provide an integrated solution for customers and artificial intelligence (AI) by utilizing Salesforce’s

Artificial Intelligence (AI) to monitor customer interactions across its Contact Center, Mobile, Web, Chatbot, Email, Social Media, and other channels. will offer a platform for data. useful resources to succeed in dealing with customers.

Furthermore, Air India unveiled Vihaan.AI, a multi-phase transformation roadmap that prioritizes strengthening the foundation and enhancing the user experience. In order to compete with the offerings of some of the top international airlines,

the airline is also working on projects including updating in-flight entertainment systems, replacing seats, and renovating cabins. These initiatives are a part of Air India’s dedication to providing its clients with an exceptional, omni-channel experience that is relevant, personalized, and seamless across a variety of touchpoints.

The airline hopes to reestablish itself as a top global carrier with exceptional customer service in terms of technology, product offering, dependability, and hospitality by implementing-

AI-enabled Salesforce customer experience software products. This program is a component of Air India’s all-encompassing transformation plan, which aims to improve staff efficiency and customer engagement in the end, leading to a more seamless customer experience.

In summary, Air India uses technology and artificial intelligence (AI) to create a smooth, relevant, and customized customer experience across all major touchpoints, both online and offline, through its partnership with Salesforce and deployment of AI-enabled CXS software products. demonstrates the dedication of the airline. These programs are a component of Air India’s all-encompassing transformation plan, which aims to raise customer satisfaction, increase dependability, and establish the airline as a premier worldwide operator.
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